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Channel: PS4 Support topics
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External hard drive my passport

Hi an thanks for taking a look I transfered all my games up onto my portable My Passport external hard drive 1T with no problems. Only had 476 gb to transfer. I turned my system off after the transfer...

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Final Fantasy XV no Trophy

Have received all trophies apart from Immortal Photobomb. Restarted a new game deleted the game and re installed but still no trophy... just award me the bloody thing! I've got several pictures that...

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Screen issues

My Screen looks like this! when it powers up it looks fine but when it loads home screen it goes like this. Normal TV and Sky screens are fine though. HELP!

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Sharefactory Importing videos

I have problems when importing videos of my USB drive to my ps4 with the new update, it says documents not found, SHAREFACTORY/VIDEOS, I've tried many combinations of SHAREFACTORY/VIDEOS but it still...

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PS4 Issues

PS4 isn't displaying on screen, turning off (unless using 10 second hold down) or starting safe mode (it did once - but went off after a minute, and I can't tell if it's done it again as it doesn't...

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PS4 Issues

PS4 isn't displaying on screen, turning off (unless using 10 second hold down) or starting safe mode (it did once - but went off after a minute, and I can't tell if it's done it again as it doesn't...

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Call of Duty Infinite warfare legacy edition

please help. I bought the game when first released in uk. Inserted disc, followed  instructions as normal. I then redeemed modern warfare remastered code and all was well.I played the game for approx....

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PS4 system update 4.50

My PS4 will download the update file, and go through the install process, only to say "system update required" when it turns back on and starts the whole process of download and install over again. I...

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Playroom second screen Issue Android

Hello, im trying to use the second screen on my Android (Galaxy S6) on my PS app but when i go into AR Bots the second screen just says " To use this device, play AR BOTS or AR STUDIO on your TV...

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Final Fantasy XV Error CE-34878-0

Hi! Two months ago I took the last of ps4 slim model. 500gb! I took the final fantasy 15 installed and updated to the latest version correctly, when he wants him often after 2 hours 10 minutes often...

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Cant get back into my account

Right, my email that I used to sign in on my ps4 was hacked, and being me I accidently signed out of it, due to the account being so old I never write down passwords, I neither know the date of birth,...

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Can you remove the license of a product?

End 2015 I bought the season pass for Black Ops 3. So I got all the DLC but you aren't able to remove/disable the DLC when you don't want to play on the DLC maps anymore. It makes it harder to find a...

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Bought Doom and can't download

Hello, I bought Doom few days and I can't download the game, I get error "Cannot download." and even on the download bar there is big "X", I also tried to download thru website browser but still no...

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Offline status icon glitch

I have recently done the latest psn update and ever since some of my friends on my friends list have a strange white box instead of the red offline icon help please 

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Stupid PSN Setup

after spending 10 hours of my life trying to use a spare ps4 to run a dedicated server for ark survival evolved it wont   let me use my account on 2 systems at 1 time , i made another account only to...

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Error code CE-34788-0

What do I do when I have re-downloaded the latest software onto a usb under the correct files and put the usb into my PlayStation and it still wont work?

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Saved Data

I have saved all my saved data to a usb stick but data still appears in my system storage. If I delete it out of system storage will it dissapear entirely, or stay on usb?

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want to cancel my spotify subscription

i tried doing what it says and it doesnt show up so i need sony to cancel it for me

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Preloading a game

How do you preload a game on your PS before it comes out when you have it preordered?

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Too many USB devices...nothing plugged in.

Please help...got a new PS4 Pro and transferred my data from my old PS4. After about 30 mins in any game I get the too many USB devices error and the game/PS4 crashes. Can someone please help. I can't...

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