Last weekend after installing an update to my PS4 it reset all the settings on our PS4. I had to reinout the wifi password etc. Without knowing it also reset all of the privacy settings on the sub accounts. My 9 year old has been sent an obscene message and although it's been reported and the person blocked and privacy settings put back on the message still appears in notifications. There is no options to delete it. If you press the options button nothing happens. There is no menu if you click right while on the message. If you press X on the message a message appears saying cannot show the message. You have already left the message group. Anyone know how to delete it because we're not allowing the kids to use the PS4 as this message is viewable. We've tried to contact PlayStation support and one guy even hung up as it was taking too long to sort. Despite me explaining I waited 45 minutes to get through. Ive been waiting for a manager to call since Tuesday. I've tried email support too and they don't have a clue either!! Totally stuck and surely a message as bad as this must have an option to delete. Surely a 9 year old child shouldn't be able to view such a message.
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