Hi gently Playstation Support Staff,
I'm the lucky owner of a brand new PlayStation 4 Pro and a new LG Television OLED55E6V 4K HDR (10-bit) Premium (top high-end 2016 LG model).
I am able to view gaming contents at 4K (2160p) resolution and HDR enabled for many games like Uncharted 4 or Infamous First Light. My LG Television switches to HDR mode automatically, just once the game is started. Unfortunately, this does not happen for Call of Duty Infinity Warfare and Call of Duty Modern Warfare Remastered (purchased together into the Legacy Edition retail game disk). Those two games start with 4K resolution but there is no HDR activation and I don't find any useful option in order to activate HDR.
These are the Video Output Information of my PS4 Pro:
Here they follow the Video Settings:
This is what I obtain during a gameplay sequence in Call of Duty Infinite Warfare when I press the INFO button on my LG TV remote control:
As you can see, the resolution is correct at 4K (2160p), but there is no HDR logo displayed on the top left corner of the TV. Same problem with Call of Duty Modern Warfare Remastered.
However, this is what I obtain if I switch the Call of Duty Infinite Warfare Blu-Ray disc with Uncharted 4 without restarting PS4 Pro or the TV:
In this case, both HDR and BT2020 logos are correctly displayed and activated.
Please consider that both the previous snapshots have been captured during in-game playable sequences and not during introduction or full motion videos.
Furthermore, I have already updated every software component at the latest version:
- PlayStation 4 Pro Firmware: 4.06
- Call of Duty Infinite Warfare: 1.04
- Uncharted 4: 1.17
- LG OLED 55E6V TV Software: 04.30.65
I've also correctly set the HDMI Ultra HD Deep Color option to Activated on the HDMI 1 port of my LG TV:
Finally, please consider that my PS4 Pro has been connected to the HDMI 1 port of my LG OLED TV by using the default original HDMI Cable available in the PS4 Pro Sony package.
So, what's the matter here? I was pretty sure that both COD Infinite Warfare and COD Modern Warfare Remastered supported HDR mode.
Am I doing something wrong? Why HDR correctly enables for other games (Uncharted 4, Infamous First Light) except the two COD?
Thank you very much in advance.
Kind regards.